Ordering & Delivery
Purchasing Bronze Statuary and Other Fine Art
Availability & Lead Times
- In-stock items typically ship within 1-3 business days.
- Pre-order, special order, and custom works require significant lead time and a deposit depending on complexity and availability – please inquire with our team.
Because many of our pieces are hand cast using traditional foundry methods, availability, pricing, and timelines are confirmed prior to order acceptance, particulary for pre-order, special order, and custom works.
We encourage you to contact our sales team for the most accurate and up-to-date information and to place an order.
Pricing & Order Confirmation
Listed pricing for select items is subject to confirmation at time of order. Material costs, tariffs, freight, and foundry considerations may affect final pricing.
Orders are considered accepted only after pricing, availability, and production feasibility have been confirmed.
Methods of Payment
We accept:
- Cash
- Check
- Bank transfer
- All major credit cards
All orders must be pre-paid prior to shipment. Pre-orders, special orders, and custom works are confirmable upon receipt of a desposit based on our standard terms.
To place an order or request pricing confirmation, please contact our sales team at:
📧 sales@bronzefactory.com
📞 1 (800) 711-5435
The Trade: Dealers, Retailers, Designers, and Architects
We work closely with trade professionals and offer wholesale pricing for qualified businesses.
To open an account, please email sales@bronzefactory.com with the following information:
- Business name and contact name
- Physical address and phone number
- Copy of your state sales and use permit
- Designers/Architects – copy your current state certification (if applicable)
Wholesale Pricing & Trade Discounts
Wholesale pricing and trade discounts are available for approved accounts and are extended as a relationship-based courtesy. Discount levels vary based on order size and account history.
All wholesale pricing is confirmed prior to order acceptance. Discounts are not guaranteed for special orders, pre-order items, out-of-production works, or custom works.
Shipping, Delivery & Services
We ship via UPS, Fedex, USPS, and other common or freight carriers, depending on the size, weight, and fragility of the piece.
Shipping Method Selection
Due to the nature of bronze sculpture and other fine arts, we reserve the right to select the most appropriate shipping method and carrier to ensure safe transit. Some pieces must ship via freight rather than standard parcel service in order to minimize the risk of damage.
Delivery Access & Site Conditions
Customers are responsible for informing us prior to shipment of any delivery conditions or access limitations that may affect transportation or unloading, including but not limited to:
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rural or remote locations
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limited vehicle access
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steep or unpaved driveways
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stairs, narrow gates, or restricted entry points
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construction or commercial sites requiring special coordination
Additional fees incurred due to undisclosed site conditions or delivery constraints may be passed through to the customer.
Delivery does not include placement, assembly, installation, anchoring, plumbing, electrical connection, or site preparation unless specifically agreed in writing.
Packing, Crating & Handling
All shipments are professionally packed and, when required, crated to protect the artwork during transit. Packing, crating, and handling charges may apply depending on the size, weight, and complexity of the piece.
International Shipping
International shipping services may be available on a case-by-case basis as a courtesy to our clients. Due to the complexity of international freight, customs requirements, and destination-specific regulations, international shipments require additional coordination and handling.
All international shipping costs are estimates only and may be affected by market conditions, carrier availability, fuel surcharges, port congestion, customs requirements, duties, taxes, and other regulatory or logistical factors beyond our control.
International shipping charges—including freight, packing, crating, documentation, and handling—must be paid in full prior to departure from the United States. Final charges may be subject to adjustment if additional costs are incurred due to unforeseen carrier or regulatory requirements.
Customers are responsible for all destination-country duties, taxes, and import requirements unless otherwise agreed in writing.
We are happy to assist in coordinating international shipments and will provide the best available options based on current conditions. Please contact our sales team in advance to discuss feasibility, timelines, and estimated costs.
Drop / Blind Shipping
Drop and blind shipping may be available to approved trade customers as a courtesy. This service is offered at our discretion and may be modified, limited, or discontinued at any time.
When requesting shipment directly to a customer, client, job site, or other third-party recipient, the purchasing customer remains responsible for the order and for coordinating with the ultimate recipient.
Shipping Information & Coordination
The purchasing customer is responsible for providing complete and accurate shipping information in a timely manner, including:
- recipient name, delivery address, and telephone number;
- any business name, suite, unit, gate, or access information;
- any known delivery restrictions or site limitations;
- whether a delivery appointment or advance notice is required; and
- any other information reasonably necessary for the carrier to complete delivery.
Any changes to delivery information should be communicated to us as soon as possible. Once an order has shipped, address changes, redirects, intercepts, or other modifications may not be possible and may result in additional carrier charges.
Recipient Availability
The purchasing customer is responsible for ensuring that the recipient is aware of the shipment and is prepared to receive it.
For freight, blanket-wrap, white-glove, or other scheduled deliveries, the recipient must be reasonably available to communicate with the carrier and arrange or accept delivery.
Additional costs resulting from circumstances involving the recipient or delivery location—including missed appointments, inability to contact the recipient, refusal of delivery, redelivery, carrier storage, address corrections, redirects, additional handling, or extended holding periods—are the responsibility of the purchasing customer and may be charged to their account.
Delivery & Tracking
Tracking or delivery information will be provided to the purchasing customer when available. The purchasing customer is responsible for communicating relevant delivery information to their customer or recipient and for monitoring the shipment when appropriate.
ASI Art & Antiques is not responsible for loss, theft, additional charges, or other issues to the extent they result from inaccurate information supplied by the purchasing customer or recipient, failure of the recipient to make appropriate delivery arrangements, or packages being left unattended at the recipient’s request or as permitted by the applicable carrier’s delivery procedures.
If special delivery requirements are necessary—including signature requirements, appointment delivery, inside delivery, liftgate service, limited-access delivery, or other services—the purchasing customer should notify us before shipment. Additional charges may apply.
Delivery Problems & Damage Claims
The purchasing customer remains our primary point of contact regarding the order, even when shipment is made directly to a third-party recipient.
The purchasing customer is responsible for ensuring that their recipient understands the need to inspect the shipment upon delivery and promptly report any visible damage, shortages, or irregularities.
Any damage claim must be reported promptly and supported by clear photographs of the item, interior packing materials, and exterior carton or crate. All packaging should be retained until the matter has been resolved.
Delays in obtaining information or documentation from the recipient may affect our ability to pursue a carrier or insurance claim.
Returns & Refused Deliveries
A recipient’s refusal of delivery does not constitute an authorized return.
Any return must be approved by ASI Art & Antiques in accordance with our standard return policy. Freight, return shipping, storage, redelivery, handling, or other charges resulting from an unauthorized refusal or unsuccessful delivery are the responsibility of the purchasing customer.
Blind Shipping
When blind shipping is requested, we will make reasonable efforts to identify the shipment in accordance with the purchasing customer’s instructions. However, carrier labels, tracking information, regulatory documentation, return addresses, freight paperwork, packaging, or other circumstances may identify ASI Art & Antiques or the shipment’s actual point of origin.
We therefore cannot guarantee that the identity or location of ASI Art & Antiques will remain confidential from the ultimate recipient.
Inspecting Your Delivery
All items leave our facility in excellent condition. We ask that you inspect your shipment upon delivery.
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Any damage or shortages must be noted with the carrier at delivery.
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Please notify us immediately so we can assist with claims or resolution.
Returns
Authorized returns may be accepted within 14 days of delivery, subject to inspection and approval.
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Items must be returned in original packaging or crate.
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Shipping, crating, and insurance costs are non-refundable.
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Pre-order, special order, custom, and made-to-order items are generally non-returnable.
Please contact our sales team before initiating any return.
Cancellations
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Orders cannot be canceled once they are in transit.
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Orders canceled after packing has begun may be subject to a 10% restocking or cancellation fee.
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Special order and made-to-order items are typically non-cancelable once production has commenced.
Hours of Operation
MON – FRI
9:30am – 4:30pm
SAT – SUN
By appointment
Our Address
1729 Irving Blvd. Suite 100
Dallas, Texas 75207
Toll-free: 1-800-711-5435
Email: sales@bronzefactory.com
