SUPPORT TOPICS
Registration
Why register?
Who can register?
What's my account number?
Account Number Invalid
Account Already
Exist
What's acctnum, fax num...etc?
Website Problems
I can
not view the catalog/Changing Resolutions
I'm only allowed to view
one item
Purchasing
Purchasing
Methods
Who do you ship with?
Determining Shipping
Rates
Product Care
Intro
Subduing the Spot Effect
Cleaning Indoor Sculpture
Cleaning Outdoor Sculpture
Touch up Solutions
Recommended Waxes
Misc
Do you use any
materials beside bronzes?
Do you make custom pieces?
Shipping time
My pump
broke!
Do you use any
other materials beside bronzes?
[back
to top]
No. We commit only to
the use of bronze when constructing the pieces to ensure a high
quality product.
Do you make custom pieces?
[back to top]
Yes, we do
create custom pieces. To inquire about prices, and certain limitations
regarding custom made pieces, please contact customer support
(214)760-7897.
Shipping time: [back
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Shipping time may vary
depending on the destination and whether or not the item is accessible
at the time. If the item is in stock, the usual shipping time is from
1-3 wks, on the other hand, if the item is out of stock, the item may
ship between 10-12 wks.
My pump broke! [back
to top]
As always, accidents
do happen. We do have several pumps for sale on site. However, if you
are in urgent need of a pump, you can conveniently pick one up at any local
hardware store such as Lowes or Home Depot.
Product Care
Intro [back
to top]
BronzeFactory.com is committed to
offering only the best in products and customer care. Our products were
bought to be displayed to the whole world because of it's magnificent
quality and detail, not hidden away in the closet like others. And
because of this theory, we would like to offer you some tips on
keeping your precious values, still valuable. Over time the bronze, if
exposed to moisture and oxygen, will begin to naturally accumulate thin
green layers known as patina. The patinated bronze is at the beginning
somewhat of a welcoming sight. The only problem about letting the bronze
patinate naturally is that it tends to do it at a slow rate, taking from
4-7 years to begin. When the process does initiate, it starts
accumulating in different regions of the statues bring out an
undesirable effect, which we dubbed as the "Spot Effect." However when
the process does finalized, the entire bronze should take on a green
patina which makes the statue highly valuable for its color.
Subduing the Spot Effect [back
to top]
To help subdue the "Spot Effect", all
you have to do is simply wax your bronzes. As a rule of thumb, we
recommend that you wax indoor sculptures at least once a year and
outdoor sculpture 2 to 3 time a year.
Cleaning Indoor Sculptures [back
to top]
(1)Using a soft cloth or old t-shirt,
gently wipe your sculpture free of any dust or debris. A soft bristle
paintbrush may be used for textured areas. If excessively dirty, a damp
cloth may be used to gently wipe away debris.
(2)Make sure the sculpture is dry, then
using a soft bristle brush *apply a thick coat of Trewax (Trewax can be
purchases from your local hardware store.) When first applied the patina
may darken but as the wax dries the original color should return.
(3)Let set for approximately 5 to 10
minutes, then gently buff back with a soft rag or that old t-shirt.
(4)You may repeat steps 2 and 3 until
the desired effect is achieved.
Cleaning Outdoor Sculptures
[back
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(1)Begin by washing sculpture with a
soapy water, and a fiber brush until all debris have been removed, rinse
well with water.
(2)Next, dry sculpture completely either
by towels or by natural sunlight, but be sure all water has been
removed.
(3)After all water has been
removed make sure the sculpture is cooled (early morning, shaded, or in
the evening) then begin to *apply your Trewax. When first applied the
patina may darken but as the wax dries the original color should return.
(4)Let set for approximately 5 to 10
minutes, then gently buff back with a soft rag or that old t-shirt.
(5)You may repeat steps 3 and 4 until
the desired effect is achieved.
*NOTE: Bronze sculpture must be at room
temperature or cooler, otherwise the wax will not be able to dry.
Touch
Up Solutions (Bronze & Brass Sculptures) [back
to top]
Formula: Black Antique for Brass and
Bronze. It is a concentrated liquid chemical and is used primarily for
decorative purposes to product dark brown to black finishes.
Concentration: Can be used pure for very
dark or black finish or mix with water up to five parts of water. The
more diluted, the light the color.
Temperature: 65-75 Degree F
Time:
10-60 Seconds
Container: Acid resistant containers only (plastic, p.v.c., etc.)
Direction for usage:
-
Surface Preparation: Surface must be
clean, free of grease, alkalinity or acidity.
-
Rinse with water if necessary.
-
Apply the solution with a brush or dip
for 5-10 seconds; brush a few times if necessary for darker tones.
-
Rinse with water or a sponge thoroughly
(to stop chemical reaction) and wipe dry or use hair dryer.
-
Wax with past wax
Caution: This formula is a mildly acidic solution. Avoid contact with
the skin and eyes. Protective clothing, gloves and a face shield should
be worn when operating. In case of contact, flush skin or eyes with
plenty of water; for any irritaions, if serious, contact a physician. this solution
is poisonous; do not take internally.
Recommended
Waxes [back
to top]
French Wax, Trewax, Johnson Wax, or Kiwi shoe polish.
Registration
Why Register?
[back
to top]
BronzeFactory.com offers a wide variety of bronze statuary. When you
register, you will be able to see our vast online inventory immediately
and unlike other websites, you will be able to view our pricings. You'll
also be eligible for any qualifying sales. Registration is quick and
easy. Be a member of BronzeFactory.com today!
Who Can
Register? [back
to top]
Although the website has been mainly designed for our clients, any
contractor, designer, or store owner is allowed to register. All required
information must be filled out for legal purposes during registration. Our
system allows us to automatically differentiate between prospects and
clients to ensure the security of our client's privileges.
What's my
account number? [back
to top]
Your account number is located on your invoice. If you are a client of
ours and already established an account number, but is not aware of it,
please call our online support office at (888)333-6642.
Account
Number Invalid [back
to top]
Some users may receive an "Account Number Does Not Exist" error when registering
for the website. This can occur for many number of reasons: 1) You
are a new customer and your account number has not been filed on our
database, 2) You entered an incorrect account number, 3) You are not a
client of ours. However, if you are positive that you have an account
number with us, please feel free to call our online support office at
(888)333-6642 for further assistance.
Why did I get
"Account Already Exist" error?
[back
to top]
This error occurs when an account user has already been created for your
provided account number. We currently do not support multiple accounts
for a single organization. If you think this is an error you should
immediately call our support service at (888)333-6642 x105 to get the
account reset. Before calling, however, please check around your
organization to make sure that someone has not already registered for
the company.
What's acctnum, fax num...etc? [back
to top]
When registering, you may encounter errors similar to "Please enter only
digit characters in the telenum field" and so forth. Below is a list of
errors and resolutions.
|
Field Type: |
Error Message: |
Resolution: |
|
telenum |
Please enter only digit characters
in the telenum field |
Telephone number are only valid in
this format. xxx-xxx-xxxx, unless from a different country.
Dashes are required. |
|
faxnum |
Please enter only digit characters
in the fax field |
fax number are only valid in this
format. xxx-xxx-xxxx, unless from a different country. Dashes
are required. |
|
Page Error |
syntax error "/scripts/signupvali.asp,
Line 84" |
Remove any symbols (ie: !@$#%') from the
company name field. |
|
Password |
Password Don't Match |
Make sure caps lock is off and that
both field are completely identical. (ie. a= PASSWORD, b=
PASSWORD.) |
|
TOU |
You must agree to the Terms of Use. |
On the registration page, carefully
read the terms of use and if you agree to it, checkmark the box
below the agreement. |
Website Problems
I Cannot View the Catalog/
Changing Resolution
[back
to top]
Our website was created to be viewed with the latest video cards and
monitor on the market. Users have mentioned some potential problems
viewing the catalogs. There are numerous ways to work around this, but
the method we suggest is to adjust your screen resolution to 1024 x 768
or higher. This resolution is usually the default on most newer Mac and
Windows computer.
To change the settings for windows simply go to your desktop, right
click on the wall paper, select properties, select the settings tab,
select the suggested screen resolution, click apply. Now login AGAIN to
the website, and the catalog should be displaying properly.
To change the settings for MAC- [We currently do not have the details on
this. If you are a Mac user and can suggest a way to change the screen
resolution please send an email to
webmaster@bronzefactory.com
and we'll add it here.]
I'm Only Allowed To View One
Item
[back
to top]
Don't worry! In most cases you are only allowed to view one item, and
not the second and so forth because your pop-up blocker is well,
blocking it. Simply add us to your list of approved sites. Pop-up
blockers come in all size and shapes so we can not recommend a detailed
method in accomplishing this. Please refer to your Pop-up blocker user's
guide for more details.
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